Terms and Conditions

• These Terms and Conditions (hereinafter, “Terms”) govern the use of the LocoWin website, which is operated and owned by Starscream Ltd.;
• It is your responsibility to read and accept these Terms of Service. If you do not agree with any part, you must not use the site;
• In the event of any discrepancy between these Terms and other documents, these Terms shall prevail. They constitute an agreement between you and Starscream Ltd.;
• Starscream Ltd. is registered in Saint Lucia with registration number 2023-00007 and is governed by the laws of that jurisdiction. It holds a license issued by the Kahnawake Gaming Authority, license number 00952, since July 2023;
• The terms “Player”, “you”, and similar refer to LocoWin users, while “we”, “our”, and related terms refer to Starscream Ltd. and the website.

The terms “Games” or “Game” refer to the gaming products available on the site.

• By using our site, you confirm that you are at least 18 years old or of legal age in your jurisdiction;
• You must provide accurate and up-to-date information when registering your account and notify us of any changes;
• You may only use the Games in your own name and not on behalf of others. Accounts found otherwise may be suspended or closed;
• It is your responsibility to comply with local gambling laws before opening an account;
• Access to the casino is prohibited for residents of certain countries, including Afghanistan, Iran, Nigeria, Russia, and others;
• We reserve the right to refuse registrations from players in countries subject to international sanctions or anti-money laundering regulations;
• When registering an account, you must provide verified personal information, including name, address, date of birth, and email. This information will be handled in accordance with our Privacy Policy.

• An account is considered inactive if it has not been accessed for 12 months and contains a real money balance;
• An account is considered abandoned if it has not been accessed for 30 months and contains a real money balance;
• Before an account becomes inactive, we will send an email notice one month in advance. If your account becomes inactive, an administrative fee of 5 EUR (or equivalent) per month may be charged;
• If you access an inactive account, you may request a refund if you can provide proof of:
  • Lack of internet connectivity;
  • Health issues;
  • Other reasonable causes.
• If the account is abandoned, the balance will be remitted to you.

• We implement technical and organizational measures to secure our systems and protect data integrity;
• You also agree to ensure the security of your systems and the data transmitted to us;
• Starscream Ltd. will process your personal information in accordance with our Privacy Policy. Please refer to the policy for additional information.

• Starscream follows due diligence procedures to prevent money laundering, monitoring all transactions. Transactions may be rejected and accounts closed if AML requirements are not met;
• Winnings are paid only to the registered account holder and, if possible, via the original payment method;
• Only one account per person and brand is allowed;
• Additional proof of identity or source of funds may be requested. Accounts can be suspended and withdrawals held until verification is complete;
• Accurate information about political status, source of wealth, source of funds, and site activity must be provided;
• Information may be used for verifications and public record checks;
• Providing false information may result in account cancellation and no payment of winnings;
• All transactions are monitored for suspicious activity and reported to relevant authorities if necessary.

Starscream Ltd. promotes responsible gaming through:

• Analysis of gaming history and use of tools to identify problematic behavior;
• Tools to control spending and playtime, such as Deposit Limits and Betting Limits.

Limit Changes:

• Limits can be modified in the “Limits” section of your account;
• Reductions are effective immediately;
• Increases or removals take effect 24 hours after the change;
• Removal of a deposit limit set to zero applies after 180 days.

Self-Exclusion:

• You can restrict access to your account for a set period;
• To self-exclude, set the limit in the “Limits” section or contact customer support.

• Starscream Ltd. may cancel bets and issue refunds due to unforeseen technical issues or circumstances beyond our control;
• We reserve the right to limit, cancel, or reject bets if they are deemed excessive or if betting patterns appear to abuse the system;
• Refunds will be processed to the player’s account and notified within two business days;
• In the event of interruptions during a game, such as a connection loss, pending bets may be cleared and refunded to the player’s balance. If a match is aborted on the server, the player must be refunded;
• If a bonus is misconfigured, we may adjust account balances and details to correct the error;
• If a game contains errors or incorrect settings that affect gameplay or payouts, we may remove it.

• To submit a complaint about our services, contact support@locowin.com and follow the instructions;
• We will update you on the status of the complaint and make every effort to resolve it within five business days;
• If you are not satisfied with the resolution, you may escalate the complaint to the Kahnawake Gaming Commission (complaints@gamingcommission.ca) within 7 days to 6 months from the incident. The complaint must be in writing, include precise details, and describe the steps taken with the provider;
• For complaints regarding data protection, please refer to our Privacy Policy;
• Starscream Ltd. commits to responding to complaints within 10 business days of receiving communication from the competent authority.

• Our site may contain links to third-party websites that we do not control. We do not guarantee the reliability of these sites, and their inclusion does not imply endorsement or responsibility for their content;
• If you breach these Terms, we reserve the right to close your account, withhold payments, or apply funds to cover damages;
• Starscream Ltd. will determine whether a violation justifies suspension or a permanent ban;
• We reserve the right to assign this agreement to a third party legally. You may not assign or transfer it without permission;
• Employees of LocoWin and their immediate families are not permitted to participate in the casino, live games, or any other offered games;
• For assistance or information, contact support@locowin.com.